Return & Refund Policy

At Korvani Glassware & Kitchen, customer satisfaction is our top priority. Please review our Return & Refund Policy below to understand the terms and conditions regarding returns, exchanges, and refunds.

1. RETURN ELIGIBILITY

  • We accept returns within 7 days of the date you receive your order.

  • To be eligible for a return:

    • The item must be unused, unwashed, and in its original condition.

    • The item must be returned in its original packaging, including all accessories, manuals, and protective materials.

  • Proof of purchase (order number or receipt) is required for all returns.

2. EXCHANGE POLICY

  • Exchanges are accepted within 10 days from the date the order is delivered.

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, a refund will be issued instead.

3. NON-RETURNABLE ITEMS

Certain items may not be eligible for return or exchange, including but not limited to:

  • Items that show signs of use, damage, or alteration after delivery

  • Items returned without original packaging

  • Items returned after the allowed return or exchange period

4. RETURN PROCESS

To initiate a return or exchange:

  1. Contact us at contact@korvani.store within the eligible return period.

  2. Provide your order number, reason for return, and photos (if the item is damaged or defective).

  3. Once approved, you will receive return instructions.

Returns sent without prior authorization may not be accepted.

5. REFUNDS

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method.

  • Refunds are issued within 5–10 business days after the returned item is received and approved.

  • Please note that your bank or payment provider may take additional time to post the refund to your account.

6. DAMAGED OR DEFECTIVE ITEMS

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include clear photos of the damaged product and packaging so we can assist you promptly.

  • Eligible damaged or defective items may be replaced or refunded at no additional cost.

7. SHIPPING COSTS FOR RETURNS

  • Shipping costs for returns may be the responsibility of the customer unless the return is due to a defective or incorrect item.

  • Original shipping fees (if applicable) are non-refundable.

8. CONTACT INFORMATION

If you have any questions about our Return & Refund Policy, please contact us:

Korvani Glassware & Kitchen
📞 Phone: 786-693-7484
📧 Email: contact@korvani.store
📍 Address: 575 Live Oak Ave, Haines City, FL 33844, United States